.US FAQs

• Why did NeuStar send me an email?
• What does the Nexus Confirmation email mean?
• What do I have to do?
• What happens if I do not reply to the Nexus Confirmation email?
• Will I get a refund?
• How often can I expect to get this?
• How will Neustar select registrations for the Nexus Confirmation email?
• Where can I get more information?

Why did NeuStar send me an email?

As registry operator for the ccTLD ,us, NeuStar has an agreement with the United States Department of Commerce that requires them to perform random "spot checks" on registrations in the usTLD to ensure that they comply with the US Nexus Requirements. A copy of these requirements can be found at https://www.about.us/policies/ustld-nexus-requirements.

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What does the Nexus Confirmation email mean?

If you received a Nexus Confirmation email from NeuStar, you need to prove that you comply with the Nexus requirements. This means that you need to prove that you comply with one of the following:

Category 1 - You are a US citizen or permanent resident
Category 2 - You are a US business or organization.
Category 3 - You are a "foreign entity organization that has a bona fide presence in the United States of America or any of its possessions or territories."

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What do I have to do?

You must reply to the email you received from NeuStar, giving a written response describing how you qualify under one or some of the Nexus categories.

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What happens if I do not reply to the Nexus Confirmation email?

If you do not respond to the email or are unable to explain or demonstrate that you meet any of the Nexus Requirements, you will risk losing the domain name in question. You will be given 30 days to demonstrate to the registry operator that you do comply with the Nexus. If you do not demonstrate compliance within this timeframe the registry operator will delete the domain from the registry database. You will not receive a refund for the registration fee. Once your registration of the domain has been deleted, someone else may register the domain name for their use.

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Will I get a refund?

If your registration is deleted because you failed to demonstrate that you meet the US Nexus Requirements, there will be no refund of registration fees made to registrants or registrars.

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How often can I expect to get this?

You may receive a maximum of one Nexus Confirmation email per domain registration in the usTLD. However, not all registrants will receive a Nexus confirmation email. NeuStar will only perform spot-checks so it is possible that you may not receive a Nexus Confirmation email.

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How will Neustar select registrations for the Nexus Confirmation email?

Each week Neustar will select a random sample of registrations.

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Where can I get more information?

You can get more information by contacting NeuStar directly in reply to the Nexus Confirmation email.

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How much will renewals cost?

See our Domain Pricing page for more information.

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